Skip to main content
Now building my TET.Life Store.

My Bank Doesn't Understand Customer Service

My bank doesn't seem to understand the appropriate level of customer service for their industry.

It spent the best part of the nineteen nineties pushing their customers out in front of the ATM machines by reducing the number of tellers and charging fees for counter withdrawals.

They then spent the best part of the new millennium promoting their outstanding customer service by bringing back all the services they'd spent the previous decade cutting back on.

I walked into my bank today, like I have many times before, and was practically accosted by a man at the Customer Service desk, "Hello, how are you? Just going to the Tellers are we?"

"Errr... yes," I was somewhat taken aback. For a minute I thought I'd walked into the wrong place.

The guy realized I had no interest in him as I, like most people, know that to deposit a cheque, you need to head straight to the teller windows. I mean it's not a boutique clothing store where you expect assistance, it's a bank.

In a bank, if you're not making a specific transaction at a teller, there's usually only one other place to go - The Customer Service Desk. You don't need the customer service people to come to you because you already know that you can go to them for anything you can't achieve at the teller windows. Why can't my bank understand this?

I suspect my bank has been taking a browse through the fast food, Would you like fries with that, customer service handbook. Their Tellers, some time ago, started trying to interest me in other products like home loans. I've no idea why? Especially after they've probably just seen my laughable account balance as I deposit yet another modest cheque. If I wanted something else I would've asked, right?

Although I appreciate friendly customer service, in a bank, staff just should be there when you need them. They don't need to get in your face and they certainly don't need to be up-selling. My Bank shouldn't be giving me more reasons not like them (bank fees - don't get me started).

I can just imagine a robber running into my bank with a sawn off shot gun and a bag...

"Hello, how are you? Just going to the tellers are we?"

Comments

  1. Ha-Ha! I like that last quip - very funny!

    My bank (Westpac)a few years ago, used to have a desk at the door with a woman coming forward to greet you asking if she could help you, which I found a source of annoyance!

    This particular time, I had just gone into the bank to 'get myself sorted out' to put my money away and purse etc with other things in my hand, and didn't want to be doing it outside, and I told her this with a bit of annoyance in my voice!

    I don't often go into the bank these days, just using the ATM, but have done lately, having some small refund checks to put in (other stories0 or an Email Cash one once. (just sent for another $30 one, which amounted quickly this time, probably due to large points for some surveys!)

    They have put the desk back now, but it must just be for you to ask about anything or something special, because they have never bothered me when I've had to come in - thank goodness.

    I could have done with them when I just wanted to ask for a new transaction booklet to write my incomings and outgoings in. I decided to just stand at the Service Window for that, but she was on the 'phone for a customer standing there and the woman at the desk at the door was busy with someone in another area, so I just has to wait it out, as I wasn't going to the teller windows in a queue just for that!

    I would have liked the woman to have met me then to say, 'Can I help you?' but no luck when you want it!

    ReplyDelete
  2. My bank currently has the customer service desk right at the entrance - which they've had there for ages - but this is the first time someone has actually spoken to me, from that desk, when I wasn't even going towards it.

    I'm sure if I'd actually needed something at the customer service desk they would've ignored me until I came up to the counter.

    Banks are funny like that.

    ReplyDelete

Post a Comment

Comments not directly related to the post will be deleted. This includes spammy generic comments with links to websites not related to the post.


Buy Gifts and Apparel featuring art by TET

Popular posts from this blog

Guest Post: MY SOOPER DOOPER NEW CONSERVATORY/ART STUDIO!

Today's guest post is by Artist, Writer, and Mental Health Advocate, Jo B Creative who writes for her blog, Creating My Oddessey.

You should see our (almost) brand new conservatory, half of which is my art studio. 'Lucky me!' I think to myself. Not every creative bod can boast that. It's HUGE! Like a giant greenhouse.

We first moved to our pleasant cul-de-sac house - great for raising kids - when our son, who's on the cusp of thirty-one, was four. One of the main reasons that we wanted it was that, apart from its location on the fringes of a historic market town in rural Hampshire, UK, it had a sizable conservatory looking onto the back garden. It was brown wood framed and had a corrugated transparent roof sloping down from downstairs ceiling height. On the face of it, it doesn't sound that glamourous, but we loved the idea of a conservatory. Luxury! I even liked the red brick walls which it was built against - the original exterior of the house - and the light …

Kids today are smarter than their parents?

How often have you heard it said that kids today are smarter than their parents? I’ve heard it quite frequently in the media – even Dr Phil has said it. I say speak for your self. It’s not true and don’t let the media fool you.

Today’s kids may have access to more information that may give them more choices but in my experience, they only take in what they want to hear and still make stupid, uninformed decisions. Just like we used to at their age.

Like any cross section of people there will be exceptions. There are kids that are genuinely smarter, more mature and responsible for their age. However the vast majority know everything they need to know by the time they turn fourteen. They’re ‘adult’ enough to be responsible for all their own decision making so parents should just let them do what they please…right? Just like we thought at fourteen.

Don’t be fooled. Just because your son knows how to download MP3’s onto an ipod, or your daughter can chat to five friends at the same time on he…

Boom Crash Opera Born Classic But Not Again

Boom Crash Opera are an Australian Band that reached the peak of their popularity in the mid to late nineteen eighties. They are a band that I knew about at that time but was never really excited by until they released their ill fated double album Born and Born Again in 1995 (Album cover pictured).

At the time of its release I was very much into emerging Australian musical acts and was also looking out for new sounds that were different and had kind of a futuristic/electronic sound. Artists that I was buying at the time included; Swoop, Nine Inch Nails and Pop Will Eat Its Self. As well as a really interesting release by David Bowie, the concept album, Outside.

Born was a fairly radical departure for Boom Crash Opera (BCO). The first single, Gimme, was often compared to the sounds of Gary Glitter, particularly his single, Rock n Roll part 2, because of the pounding drum loops. Watch the video below.



My favorite single from the album is dissemble which probably went nowhere on the char…

Finding Time to Skate - Swap a Skateboard Session into Your Weekly Workout Routine

A common problem among skaters dealing with work/life commitments (typically older skaters with families, careers, or both) is finding the time to actually spend on a skateboard. In fact, life in general getting in the way of skateboarding, is what often leads so many to drop out of the sport, only to rediscover it later, once everything else starts to even out.

I'm certainly in that category. Never really giving skateboarding away altogether but only using a skateboard to get from A to B, when I didn't have a vehicle, for many years. In the last couple of years I've been trying to get back into the sport properly, i.e. building up my trick list and skating for fun and not just to get from A to B.

The problem is I have so many interests, projects, paid work, and more, that I would often leave skateboarding to the end of my day. Kind of as something to look forward to. Except I wouldn't be that motivated to really improve because my mind would be fried from everything …

What If Being Yourself Isn't Good Enough?

One of my most personal public videos is a collection of outtakes edited together with my narration, read word for word, from my blog post written back on August 5th, 2007 titled Is Being Me Good Enough? I made the similarly titled video the next day.

At the time the video (which you can view below) generated some discussion in the comments and was a real turning point for me personally in how I thought about myself and how I presented on camera. It took a weight off my shoulders.


[Note that especially for this article I've re-edited and re-uploaded the video to Youtube because the last sentence on the original version was cut off by Youtube's uploader. The new version is identical other than I've added a title screen at the beginning and cropped the footage for 16:9 ratio - plus added some length to the end to ensure it doesn't get the last line cut again.]

I came to be thinking about this video again because of my latest video diaries - which I will be the first to a…

"You are the Generation that bought more shoes..."

"You are the generation that bought more shoes, you get what you deserve." This quote is a song lyric that I heard on the radio (my apologies to the writer and artist that it belongs too because I don't know who either of you are). It's a great line and I can only assume it refers to the apparent lack of interest today's eighteen to twenty somethings appear to have in more serious and deeper issues.

Not that I'm trying to hold myself up as someone who campaigns strongly for the greater good of human kind or that I spend significant amounts of time raising awareness of important issues. I'm certainly not a poster boy for changing the attitudes of people with too many shoes but lyrics like that do make you think.

It's at this point that I really don't know where to go with this article. Should I focus on the material nature of modern society and its obsession with having more stuff? Or should I mention a few important issues, like Human Rights Abuses,…

Filming Myself Skateboarding - Finding a Balance and a Reliable Video Editor Phone App

I like filming myself skateboarding. The problem is I'm not interested enough in the filmmaking  process to film great shots or tell a compelling story each video to compensate for my lack of ability on a skateboard.

It's not that I'm bad at skateboarding, and I understand there is an audience of people who like to watch how other beginner (or aging relearner) skaters progress. I'm part of that audience.

As much as we love watching pro skaters video parts and competition runs, for many of us that level of skating isn't as relatable as watching someone going through the same struggle we're having with trying to land basic pop shove-its and kickflips.

I recently broke the drought of not making skateboard videos for the past six months by posting a new driveway skateboard session that I filmed, edited, and uploaded from my phone. You can watch it below.



This video would have had a bit more of a story had the bit in the middle, where I gave my initial thoughts on …